Frequently Asked Questions
Everything you need to know about your Skinnydip London order.
How long does shipping take and how much does it cost?
We offer various shipping options including Standard and Next Day Delivery. UK Standard Delivery typically takes 3-5 working days, while international shipping varies by location. Free delivery is often available on orders over a certain threshold.
What is your return policy?
You can return any unwanted items within 30 days of receipt for a refund, provided they are in their original condition and packaging. Please note that for hygiene reasons, earrings and certain beauty products cannot be returned.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to follow your parcel's journey directly to your door.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna and Clearpay.
Are your phone cases protective?
Yes! Our shock-absorbent phone cases are designed to be both stylish and functional, featuring raised edges to protect your screen and camera from drops and scratches.
Can I amend or cancel my order after it's been placed?
Because we aim to process orders as quickly as possible, we are usually unable to make changes once an order is confirmed. However, you can return your items for a full refund once they arrive.